Oh, starting with the tough questions! My primary responsibilities are leadership and being the link between the management and the department. I am in charge of the Customer Services, Content Management, and Digital Marketing teams which make up the Customer Relations Department. Overall, I am a mediator, jokester, and organizer.
My day-to-day is never the same. Even though I am a part of Customer Relations, I cooperate with all the other teams on a daily basis; I’m involved in public procurement, coordination, creation, and implementation of internal procedures, security awareness, all kinds of research and calls, cooperation with HR, cooperation with software engineers for products the department uses…
Some of the tasks typical for my position:
This is actually my first job in general. No special reason, nor did I target the Customer relations department. I quit my studies and decided to start working, so here I am. I started as a customer service agent and moved up to the current position.
However, working with people was a part of my childhood since my mom is a chef and she worked in restaurants for years so I kind of started with the basics. I was surrounded by people all the time and it may have affected me subconsciously. Let’s say that’s how it was and not me being a lazy student :D
I wouldn’t want any other job. I love what I do, I love the challenges, the busy schedule, a lot of tasks, the versatility of tasks, I communicate with almost all departments. I have the best job for me.
Oh, and people don’t get offended when I create nicknames for them (and I do that a lot, I don’t call anyone by their name :D).
Kristina during the coffee break at Shift Money conference, Zagreb
This goes both for life and business: I want to change people’s minds. Especially if the mind is negative, discriminatory, run by greed... One changed mind affects another. That is all we can wish for.
Kristina on one of her vacations
Pretty much the same, OCD/control freak that bothers people around but gets away with it due to being funny and delivering/finishing stuff. The only difference is the home life Kris dresses like a hobo.
I think being successful has lost its true meaning in the past few years. Seems like people measure success with material things and power most of all.
Success is being happy with all segments of your life. It seems too easy, but it doesn’t seem to be the case very often. Doing what you love, having a balanced private life, taking the time for yourself, giving back, or helping someone simply because you can.
Success is being happy and paying it forward. (a reference to the movie Pay it Forward, yes)
So many things. I’ve learned that I am a totally different person than I was 5 years ago.
I’ve learned that if you don’t have anything positive to say, you shouldn’t say anything.
I’ve learned I am a lot like my mom.
I’ve learned I can’t shut down the comedian inside.
I’ve learned I have waaay too many clothes.
I’ve learned I love leadership.
I’ve learned that making an effort in anything, even a small one, can make a great difference.
I’ve learned Donald Trump was in Home Alone.
I’ve learned I hate driving.
But mostly, I’ve learned that I know nothing and there is an entire universe of stuff I can still learn, from everyone and everything.
Sarcasm, and coincidentally—Ricky Gervais :D I looove comedy, especially Gervais’s as he has no limits, no boundaries and there is nothing he doesn’t joke about. Also, he never apologizes for anything he said as a joke. I like that and think that if we were a bit more relaxed, more direct, less defensive, and less offended by everything—the world would be a better place.
Another “thing” that Kristina can’t resist, puppies! :)
Implementing good practices and educating people. I’d like to an X-Men mutant that can stop people when they do stupid stuff, get to their head and make them act like normal human beings, make them know the other side, instantly teach them some good practices, etc. Basically, mind control :D
Or a backup wish - I’d like to be able to sing and not sound like a can dropping down the stairs.
As a little girl, I was very interested in psychology and wanted to be in that line of work. I still find myself fantasizing about it. Luckily I am working as a leader, which is close enough. I believe I have a talent for listening to people, detecting rapidly what they mean, want, how they will affect others, if they are lying, etc.
I think I give good advice and can help people in finding a good way to express themselves and find their strengths, so that is something I’d be doing if I wasn’t working in Barrage.
No, That’s okay, Oukey, Well.
If I was to go into more detail, the most overused phrases would be:
We’re extremely proud to have Kristina as a part of our team as she is a reflection of the personalities we attract to our company and can be a role model for every current and future employee. If you’d like to know more about Kristina on her duties as a Customer Relations Group Lead, get in touch with us.
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